At Webscale STRATUS, we take support very seriously. We want you to be clear about the scope of support provided by Webscale STRATUS. This page has all the information you need.
All support tickets must be submitted via the Webscale STRATUS Tickets portal so that we can better track and route requests according to their severity and purpose. Support requests can no longer be submitted via email.
Steps to set up your customer account on the Webscale STRATUS portal and how to manage it.
MageMojo provides an initial, free migration service for new clients. The MageMojo migration service moves your current store to MageMojo and helps with configurations to make sure it is ready to launch.
For security reasons, access to MySQL on STRATUS is available only via SSH tunnel.
Due to the auto-scaling and distributive architecture of Webscale STRATUS, load testing requires careful attention. Since all Webscale STRATUS traffic is routed through the Webscale CloudEDGE CDN, excessive traffic could be seen as malicious traffic and blocked from any access.
The browser cache is a temporary storage location on a computer for files downloaded by a browser to display websites. Here are the steps to follow if If Webscale STRATUS Support recommends clearing your browser cache.
Screenshots of error messages and other events can help Webscale STRATUS Support more quickly diagnose issues.
All RabbitMQ patches for Magento 2 are located in the Webscale STRATUS Patch Repo.
While Magento can support the sending of an email to customers, Webscale STRATUS recommends that a third-party service be used for newsletters and marketing communication. Bulk mails may result in IP blacklisting by an ISP, which is outside the control or influence of Webscale. Intentional spam is a violation of our Acceptable Use Policy and will result in immediate termination of your account.
In the event that an account has been managed by a third party and is not accessible by the store owner, Webscale STRATUS can help regain the account.
Log files generated by a STRATUS environment are located in the
Webscale STRATUS Support may request that WinMTR be used to diagnose network issues.
On 11-18-2021, STRATUS MaaS became Webscale STRATUS. Here are all the answers to questions you may have.
Webscale Stratus SLA
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