How to Configure Multi-Factor Authentication

How to configure multi-factor authentication

Multi-factor authentication (MFA) is a way to help increase security by requiring users to authenticate with a device in addition to the standard username and password combination. Some examples of multi-factor authentication include SMS codes and authentication applications such as Google Authenticator or Authy. Multi-factor authentication on Webscale uses authentication applications only.

Configure multi-factor authentication (MFA)

1. To enable multi-factor authentication yourself while logged in, visit your User Profile and click the Enable MFA button.

Otherwise, if the role a user belongs to requires multi-factor authentication, it must be configured when the user initially logs in to the control panel. When they login, the user sees a QR code. Use the authenticator application on the device to scan this QR code.
MFA Code Entry - Vertification
2. Once the user scans the QR code, the authenticator application on the user’s device will generate a 6-digit code, called a One-Time Password (OTP).
Enter the generated OTP into the text field on the control panel, and click the Verify button.
MFA Code Entry - Login
3. Multi-factor authentication for the user is now enabled.
For future logins, the user must use the authenticator application on their device to generate an OTP after they’ve successfully authenticated with their password. Note that checking the box for Remember this browser will set a cookie so the MFA code is not needed again if you login from the same browser.


If the MFA token being generated is not validating and allowing the user to login, it’s possible the time settings for the user’s mobile device and computer do not match. The specifics for resolving this issue differ depending on the mobile device OS and the computer OS in use. Here are some helpful resources:

If you continue to have issues with MFA, please Contact Support.

Further reading

Have questions not answered here? Please Contact Support to get more help.

Last modified November 5, 2020