Stratus Credit card or billing failure

When the Webscale STRATUS billing system attempts to collect a monthly payment, if it fails, a special notice is emailed.

Typically, refused payment is due to the credit card being expired or a fraud hold from the card issuer.

Other than verifying what card was attempted, our system can only see that failed. If the card in your customer account is correctly entered, please check with the bank or card issuer regarding the failure.

If the bank or issuer says there are no issues, please contact Webscale STRATUS Billing Support.


Last modified January 1, 0001