However, taking a screenshot via a phone camera is not recommended or preferred. These photos are very often blurry or sent to support embedded in a Word document. In either case, they are generally not usable.
Taking a screenshot from a computer desktop is preferred and the improved clarity greatly beneficial to support.
Once you capture a screenshot, you may include it as an attachment to a Support Ticket.
NOTE: do not add the image to a Word or Pages document. Attach only the image file to the support ticket.
Screenshots by Operating Systems
For help in taking clear screenshot images based on operating system:
- Windows — Use Snipping Tool to capture screenshots
- MacOS — Take a screenshot on your Mac
- Linux — Screenshots and screencasts
Other Screenshot Tools
Other screenshot tools to consider:
- Awesome Screenshot — a Chrome extension.
- Skitch — an Evernote product.
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