Hosting Support on Webscale Product Documentation

Webscale Stratus Customer Accounts

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Customer accounts

Welcome to Webscale STRATUS, the fastest hosting you can find for Magento. But as with Magento, not everything can be simple and there are many things specific to our hosting that may not be obvious at first. Never fear, this guide and KB is here to help, but you can always contact support@magemojo.com to work with our staff directly.

Accounts and access at Webscale STRATUS

After your initial order, we will provision your server, which can take several hours, and longer if there is a site migration involved. Once provisioning is complete, you will see an entry under your customer login at MageMojo.com. This login we will refer to as the account owner or customer account and it uses the same email you ordered your server under. To log into your customer account, go to https://magemojo.com/magento/customer/account/login/

Stratus Remote MySQL Access

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Direct access via hostname:port cannot be made available.

Load Testing Webscale Stratus

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Take a look at our Application Load Testing addon.

Customers purchasing the production-level load testing above should be aware that:

Load testing will impact billing. Google Analytics and local session counts may report a large increase in user sessions which will be charged as part of the STRATUS billing.
Production testing will limitlessly auto-scale the environment on the web front end (PHP). The database will quickly become the bottleneck, usually due to row level locks.

Customers will be responsible for any billing charges incurred as a result of the increased traffic demands of the testing scenarios.

Clearing Browser Cache

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Some of the files a browser will store are:

Images
HTML
CSS
JavaScript
Cookies

Sometimes, especially when testing for changes on a store, the browser will display content from its cache storage rather than retrieve a new version of the asset files from the server. In these cases, it may be necessary to clear the browser cache.

If Webscale STRATUS Support recommends clearing your browser cache, refer to these instructions.

Taking Screenshots

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However, taking a screenshot via a phone camera is not recommended or preferred. These photos are very often blurry or sent to support embedded in a Word document. In either case, they are generally not usable.

Taking a screenshot from a computer desktop is preferred and the improved clarity greatly beneficial to support.

Once you capture a screenshot, you may include it as an attachment to a Support Ticket.

NOTE: do not add the image to a Word or Pages document. Attach only the image file to the support ticket.

Known Magento Patches

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RabbitMQ patches

All RabbitMQ patches for Magento 2 are located in the Webscale STRATUS Patch Repo .

Magento2-Import-Export-RabbitMQ:

Convert consumers broker from MySQL to RabbitMQ for:

exportProcessor

Magento2-Catalog-RabbitMQ:

Convert consumers broker from MySQL to RabbitMQ for:

product_action_attribute.update
product_action_attribute.website.update

Magento2-Media-RabbitMQ:

Convert consumers broker from MySQL to RabbitMQ for:

media.content.synchronization
media.storage.catalog.image.resize
media.gallery.synchronization
media.gallery.renditions.update

Magento2-Inventory-RabbitMQ:

Convert consumers broker from MySQL to RabbitMQ for:

inventory.source.items.cleanup
inventory.mass.update
inventory.reservations.cleanup
inventory.reservations.update
inventory.reservations.updateSalabilityStatus
inventory.indexer.sourceItem
inventory.indexer.stock

Patches Affecting Multiple Versions

2.3.3-p1-2.3.7-p2 and 2.4.0-2.4.3-p1

Stratus - Sending Bulk Emails

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Transactional emails, such as invoices, shipping updates, etc. are not usually problematic since these do not require marketing permission from customers.

Once an IP is blacklisted by ISPs, it is very difficult to overcome the listing. IP blacklisting is outside of the control or influence of Webscale STRATUS.

Intentional spam is a violation of our Acceptable Use Policy and will result in immediate termination of your account.

Stratus - Changing Account Ownership

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Especially when a new Magento store has been set up and configured by an outside agency or contractor, the store owner may find that they cannot access the Webscale STRATUS account. This can be problematic when the relationship with the provider has concluded without a proper transfer of access.

Webscale can only assist with regaining an account for which the store owner is actually the direct payor of Webscale STRAUS fee. For accounts that are resold through partners, the store owner must work with the partner for access issues.

Stratus Logs

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Within this directory, there are subdirectories for the following log types:

exim: outgoing transactional mail logs
php-fpm: php access. error and slow logs
mysql: mysql errors logs and slow query logs
sshd: ssh logs. Note these logs are not always complete. Snoopy logs below are reliable.
snoopy: Logs showing CLI history on the system along with the time stamp. Stored location is off-server.

Access and error logs for Nginx are located in the root of the /log directory.

Using MTR

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Occasionally, network problems may be local or regional and, therefore, affect the accessibility of the store by developers or store owners.

Use of MTR can confirm that any access issues are or are not a local problem.

Windows

Download WinMTR .
Extract the archive and run the included WinMTR.exe.

Enter the Webscale STRATUS hostname in Host (e.g. www.magemojo.com).
Click Start
After the tests run for a few moments, click Stop.

Click Export Text
Save the text file.
Send the exported text file to Webscale Support as an attachment.

MacOS and Linux

Open a shell on your system (e.g. Terminal for MacOS).
Run mtr example.hostname.com, substituting the Webscale STRATUS account hostname for “example.hostname.com”.
After the test runs for a few momements, exit the command.

Copy the results to Webscale STRATUS Support.