Stratus Panel - SSH > Info

Configuring for SSH Access

To use SSH on a Webscale STRATUS environment, there are three important components:

1. Info — see below for viewing the hostname and port number to access Webscale STRATUS via SSH.

• [User](/docs/reference/stratus/control-panels/ssh-panel/users/ “Create and edit SSH users”/) — Users are individually created and managed for security access.
• [Whitelist](/docs/reference/stratus/storage/whitelist/ “Manage whitelist IPs”/) — Additional security for access is managed by allowing only certain IPs to access a Webscale STRATUS environment.

Info Panel

To view your SSH access information, go to SSH > Info in the sidebar menu.

• Service — To the right of “SSH,” “Running” should be showing. If not, contact MageMojo support.
• SSH Host — This is the hostname to use when accessing the STRATUS environment.
• SSH Port — STRATUS uses non-standard port numbers to thwart hackers scanning for normal SSH access ports.

When accessing a Webscale STRATUS environment via SSH, the combination of hostname, port, [user, and password](/docs/reference/stratus/control-panels/ssh-panel/users/ “Create and edit SSH users”/) is required. Additionally, the IP from where the access is attempted must be [whitelisted](/docs/reference/stratus/storage/whitelist/ “Manage whitelist IPs”/).

Troubleshooting SSH Access

• If your connection is immediately closed, double check you have [whitelisted](/docs/reference/stratus/storage/whitelist/ “Manage whitelist IPs”/) the correct IP.
• If you get a password prompt but fail the password check, double check or reset your [password](/docs/reference/stratus/control-panels/ssh-panel/users/ “Create and edit SSH users”/).
• If you get a key error, check that you have entered the correct public key in the [Authorized Keys](/docs/reference/stratus/control-panels/ssh-panel/users/ “Create and edit SSH users”/) field.

Last modified on June 3, 2026