Billing on Webscale Product Documentation

Stratus Billing Breakdown

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Although Webscale STRATUS is built on top of many Amazon services, which each have their own individual pricing schemes, our pricing is reduced to only these values.

A regular monthly payment of a base price.
A small charge per session for sessions over the plan limit. See How Sessions are counted for details.
A charge of the average GB of storage used over the allowed storage per month. See Billing Breakdown for details.
The addition of any other addons that have been purchased.

Through this simple system, server costs are reduced to only what is used each month. As a business grows, it can scale predictably and seamlessly.

Stratus Billing - Sessions

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How Sessions are Counted

The free sessions based off your plan are deducted from the monthly total, divided by 200, rounded up and then added to the invoice by that quantity.

Sessions are quantified by unique ip address and user agent with the following considerations

Session has at least 2 hits
A new session for a ip / user agent combo has < 1 hour between hits

Excluded from any calculations:

Stratus Environment terms

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By committing to a 1-year term, you can save 20% on your current pricing and receive Webscale STRATUS Vitals for 12 months at no extra cost (a $4,200 value!). You may also commit to a 2-year term, save 25% on your monthly bill, and receive Webscale STRATUS Vitals for 12 months.

What does this mean for me?

You will continue receiving the same great price, technology, and support that you know and love. By committing to a 1-year term, you can save 20% on your current pricing and receive Stratus Vitals for 12 months at no extra cost (a $4,200 value!). You may also commit to a 2-year term, save 25% on your monthly bill, and receive Stratus Vitals for 12 months. Both 1-year and 2-year terms are still paid monthly. Month-to-Month is still an option with a 20% price increase.

Stratus - Upgrading and Downgrading

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You may not downgrade an environment to a plan that is lower than the original commitment.
You may upgrade to a higher plan level with a minimum 1 month commitment. You may downgrade freely after being upgraded as long as it is to the original or higher level plan
You are free to swap plans, ie you have a starter and a lite, you may move the environments and make the starter the lite and vise versa. You may not downgrade any of your plans in the process.

Stratus Credit card or billing failure

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Typically, refused payment is due to the credit card being expired or a fraud hold from the card issuer.

Other than verifying what card was attempted, our system can only see that failed. If the card in your MageMojo.com customer account is correctly entered, please check with the bank or card issuer regarding the failure.

If the bank or issuer says there are no issues, please contact Webscale STRATUS Billing Support.

Stratus - Retrying payment

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Log into MageMojo.com.
Go to then go to Billing.
Select the appropriate Service.
Click Retry Payment.

You will receive a message indicating the success or failure of the retry.

Stratus - Update Credit Card

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Log into your customer account at webscale.com/stratus/magento/customer/account/login/ .
Go to Billing and scroll down to My Payment Profiles.
Click Add Payment Method.

Note that an existing payment method may not be edited. To update a card, you should add a new payment method, then re-assign the new method to the billing profile).
Enter the card information.
Click Submit to save the card information.
Find the appropriate Service at the top of the Billing screen.

Cancelling Stratus Service

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Log into the MageMojo customer account and place a ticket with billing.

Please refer to the Master Services Agreement if you are on a yearly term.

Any cancelled service will be shut down the following night. Data will be immediately eligible for deletion. We make no guarantees of data retention after the moment a cancellation is submitted. Please ensure that all necessary data and backups have been completed before cancelling.

Stratus Billing - Legacy GA Session collection

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Configuration for Google Analytics session collection has been discontinued. You may continue to use this method however in place of local session calculation from logs until [July 2023][10] on plans that were purchased before May 9th, 2022

Note: In order for your domains to be validated, the following must be met:

The Domain Name Server (DNS) for the domain must be pointed to STRATUS, either via Route 53 nameservers or the proper CloudFront Distribution CNAME
The domain must load in a browser and it must use an HTTPS SSL certificate as required by Cloudfront
The domain must NOT be protected by HTTP Auth, Full IP restriction or block the country of the United States.
A Google Analytics code must be detected on the domain
Our billing system must be able to access Google Analytics data for the specific domain.

First, create a Google Analytics account , if not already created.